5bnw Privacy Policy

1. Data Controller

5bnw ("Company", "we", "us", "our") is the data controller responsible for the personal information collected through the online gaming platform accessible at https://5bnw.vip (the "Platform"). As data controller, 5bnw determines the purposes and means by which your personal data is processed, and bears responsibility for ensuring that processing is conducted lawfully and in accordance with this Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

2. Information We Collect

5bnw collects the following categories of personal data, depending on how you interact with the Platform:

5bnw does not collect any special categories of personal data as defined under the DPA (such as biometric data, health data, or data revealing racial or ethnic origin) unless specifically required by law or with your explicit consent.

3. How We Collect Your Data

5bnw collects personal data through the following channels:

3.1 Direct Collection

You provide data directly to 5bnw when you: create an account on the Platform; complete the KYC verification process by submitting identification documents; make a deposit or request a withdrawal; contact our customer support team; respond to a survey or promotion; or set responsible gaming limits on your account.

3.2 Automated Collection

When you access the 5bnw platform, our systems automatically collect Technical Data and Usage Data through server logs, session management tools, and cookies or similar tracking technologies. This data is collected to maintain platform security, detect fraud, and improve the user experience for players across the Philippines.

3.3 Third-Party Sources

5bnw may receive data from third parties in limited circumstances, including: payment processors (GCash, PayMaya, BPI, BDO, Metrobank) confirming transaction completion or flagging suspicious transactions; identity verification service providers used to validate KYC documents; and fraud prevention databases used to screen for known fraudulent accounts or activity.

4. How We Use Your Data

5bnw uses personal data collected from players strictly for the following purposes:

• Account Management: To create, maintain, and manage your 5bnw account, including processing your 5bnw login credentials securely.
• Identity Verification: To verify your identity and age (21+ requirement) as mandated by PAGCOR regulations and our internal compliance obligations.
• Payment Processing: To process your deposits and withdrawals through GCash, PayMaya, and Philippine bank transfer channels.
• Game Services: To provide access to casino games, sportsbook betting markets, bingo rooms, and all other Platform features.
• Customer Support: To respond to your inquiries, resolve disputes, and improve our support processes.
• Security & Fraud Prevention: To protect the integrity of the Platform and detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR requirements, and Anti-Money Laundering regulations, including record-keeping obligations.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools effectively.
• Platform Improvement: To analyse usage patterns and improve the 5bnw platform's features, performance, and user experience on Philippine mobile networks and devices.
• Marketing: To send you promotional offers and bonus notifications, where you have consented to receive such communications. You may withdraw marketing consent at any time via account settings.

5bnw does not use personal data for any purpose beyond those listed above without obtaining your prior consent, except where required by law.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, 5bnw processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 5bnw — i.e., operating your account, processing payments, and providing gaming services.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, Anti-Money Laundering Act obligations, and the Data Privacy Act itself.
• Legitimate Interest: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring — activities which protect both 5bnw and its player community.
• Consent: Processing for marketing communications, where you have explicitly opted in to receive such communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Sharing of Personal Data

5bnw does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

6.1 Service Providers

5bnw engages third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, IT infrastructure providers, and fraud detection services. All such providers are contractually obligated to use your data solely for the services they provide to 5bnw and to maintain appropriate security measures.

6.2 Regulatory and Law Enforcement Authorities

5bnw may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Philippine National Police, and other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or investigate crime.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 5bnw's business assets, personal data held by 5bnw may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6.4 Cross-Border Transfers

Where personal data is transferred outside the Philippines — for example to technology or payment service providers operating internationally — 5bnw ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act and the NPC's guidelines on cross-border data transfers.

7. Data Retention

5bnw retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with our legal obligations. Specifically:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required by PAGCOR and AMLC record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, consistent with Anti-Money Laundering Act requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the communication.
• Marketing Consent Records: Retained for three (3) years from the date consent was given or withdrawn, whichever is later.

Once data is no longer required, 5bnw securely deletes or anonymises it so that it cannot be linked back to you.

8. Security Measures

5bnw implements technical and organisational security measures appropriate to the risks associated with processing personal data on an online gaming platform. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 5bnw's servers.
• Encryption of sensitive data at rest, including financial account details and KYC documents.
• Access controls restricting employee access to personal data to those with a legitimate operational need.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform's infrastructure.
• Secure, redundant data centres with physical access controls and environmental safeguards.
• Incident response procedures, including notification obligations to the National Privacy Commission and affected players in the event of a data breach as required by the DPA.

While 5bnw takes all reasonable precautions, no online system is entirely immune to security risks. You are responsible for maintaining the confidentiality of your 5bnw login credentials and for notifying us immediately if you believe your account has been compromised.

9. Cookies & Tracking Technologies

5bnw uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website.

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They manage your session after 5bnw login, maintain your authentication state, and support security functions. These cookies cannot be disabled without breaking core Platform functionality.

9.2 Performance & Analytics Cookies

These cookies collect anonymous information about how visitors use the Platform — which pages load slowest, which game categories are most visited, and how players navigate the site. This data helps 5bnw improve the Platform's performance on Philippine mobile networks, including Globe and Smart connections.

9.3 Functional Cookies

These cookies remember your preferences — language settings, preferred game views, and notification settings — so you don't have to re-set them each session.

You may manage cookie preferences through your browser settings. Disabling performance or functional cookies will not prevent you from using the Platform but may affect your experience.

10. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by 5bnw:

• Right to Be Informed: The right to know how your personal data is collected and processed — which this Privacy Policy addresses.
• Right of Access: The right to request a copy of the personal data 5bnw holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe 5bnw has breached your privacy rights.

To exercise any of the above rights, contact 5bnw's Data Protection Officer using the details in Section 13. We will respond to verified requests within thirty (30) days.

11. Minors

The 5bnw platform is strictly for persons aged 21 years and above, in compliance with PAGCOR age restrictions governing online gaming in the Philippines. 5bnw does not knowingly collect personal data from anyone under 21 years of age. If we become aware that an account has been registered by or that personal data has been collected from a person under 21, we will immediately close the account and delete all associated personal data. If you have reason to believe that a minor has registered on the 5bnw platform, please contact our support team immediately.

12. Changes to This Privacy Policy

5bnw may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or PAGCOR requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via in-platform notification or the email address registered to their account. We encourage you to review this Policy periodically. Continued use of the 5bnw platform following notification of any change constitutes your acceptance of the revised Policy.

13. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5bnw, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Request" or "Data Protection Enquiry"
• Live Chat: Available 24/7 via the in-platform chat widget — ask to be connected to the Data Protection team
• Languages supported: English and Filipino (Tagalog)

Our support and data protection team is available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all across the archipelago. We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 calendar days.